Conversably

SMS Consent & Disclosures

Last updated: April 29, 2026

Overview

Conversably (“we,” “our,” or “us”) sends SMS messages to two distinct groups of recipients, each through a separate and fully documented opt-in process:

  • Business Owners — platform operators who create an account on Conversably and opt in to receive call alerts, transcripts, and missed-call notifications via a web form checkbox.
  • End Customers — callers who interact with a business’s AI agent and verbally consent to receive a post-call SMS summary during the call.

This page describes both consent flows in full to satisfy A2P 10DLC campaign registration requirements and to inform any person who may receive an SMS from Conversably about how their consent was collected.

Opt-in Method 1 — Business Owner Account Settings

Business owners create an account at app.conversably.com and, within their account settings, are presented with the following checkbox (unchecked by default):

  • The checkbox is unchecked by default; submission is not required to use the platform.
  • The brand name “Conversably” is explicitly stated in the disclosure.
  • Message frequency and “Msg & data rates may apply” are included.
  • Opt-out instructions (reply STOP) are included inline.
  • Links to Privacy Policy and Terms of Service are present.

The screenshot below shows the exact settings page UI where this consent checkbox appears:

Conversably account settings page showing the SMS consent checkbox under the Notifications section

Types of messages sent to business owners: missed call alerts, call transcripts, platform notifications, and account alerts. Message frequency varies based on call volume.

Opt-in Method 2 — End Customer Verbal Consent via AI Agent

End customers (callers interacting with a business’s Conversably AI agent over the phone) receive an SMS only after providing explicit verbal consent during the call. No SMS is sent without verbal confirmation.

The AI agent reads the following script verbatim before requesting consent:

“Before I send you a summary of this call, I’d like your permission to text you. You’ll receive a call summary via SMS from Conversably. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to opt out. Do you consent to receive this text?”

The SMS is only dispatched if the caller responds affirmatively (e.g., “yes,” “sure,” or an equivalent affirmative response). If the caller declines or does not respond, no SMS is sent. Consent records are logged and retained for each call session.

  • The brand name “Conversably” is stated in the script.
  • The purpose of the message (call summary) is stated before consent is requested.
  • “Message and data rates may apply” is read aloud.
  • Message frequency is disclosed before consent is requested.
  • STOP opt-out instruction is read aloud before consent is requested.
  • Consent is affirmative — no pre-checked or assumed consent.

Types of messages sent to end customers: a single post-call SMS containing a call summary, transcript link, or appointment confirmation. One message per call session. No recurring marketing messages are sent to end customers.

Sender identification: Messages sent to end customers may identify the specific business whose AI agent handled the call, in the format: Conversably (on behalf of [Business Name]). This format is used when a business has configured a custom display name; the underlying platform sending the message is always Conversably. Reviewers should expect to see this format in message samples where a named business is involved.

Standard SMS Disclosures

  • Program description: Conversably sends SMS messages for call alerts, missed call notifications, call transcripts, post-call summaries, and appointment confirmations.
  • Message frequency: Message frequency varies based on your usage and call volume.
  • Message and data rates: Msg & data rates may apply.
  • Opt-out: Reply STOP to any message to unsubscribe, or use our online opt-out form. You will receive a one-time confirmation message and no further SMS messages will be sent.
  • Help: Reply HELP to any message for assistance, or contact us at support@conversably.com.
  • Carriers: Supported carriers include AT&T, T-Mobile, Verizon, and others. Carrier support may vary.
  • No third-party sharing: Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Related Policies

  • Privacy Policy — describes how we collect, use, and protect your personal information, including mobile numbers.
  • Terms of Service — governing terms for use of the Conversably platform.

Contact Us

If you have questions about our SMS practices or this disclosure, please contact us at support@conversably.com.